Debt Collection

The outbound call centers help improve the productivity of client's debt collection department by providing all types of calling programs required by the organization and blend several types to determine what works best in the specific collections department.

The Process

The Customer Service Representatives (CSRs) attempt to make payment arrangements with the customer, at the time of the collection call.

Receivables outsourcing programs can be completely automated using the IVR (interactive voice response) services.
Complete and accurate payment information can be retrieved from the customer over the telephone.
Credit card and check payments can be fully automated allowing the company to be more efficient and profitable.

The CSRs are fully trained in the collection services. They use all modes of communication to work out the accounts receivables and run payment collection campaigns through Phone, Fax, Email and Web enabled services. The outbound call centers understand that young, small companies as well as their larger competitors need to collect its receivables in a fast and effective manner. Through a developed payment collection program, they collect aged accounts.Insurance, Banking, Financial Services and Mortgage industries process large amount of transaction data on daily basis. Our collection and mortgage processing services provide transaction processing to diverse industries.

We offer comprehensive solutions to the insurance, banking, financial services, and mortgage sector covering the entire industry business processes ranging from business acquisition services to collection outsourcing. We offer different plans depending on variables such as type and amount of debt, original level of credit worthiness, number of debtors, age of account and quality of debtor information. Contact us to arrange a confidential.

We recover everything from hundreds to six figure balances and we do it in a confidential and professional manner. We focus on producing results amicably to collect your money. So take the worry out of your collection issues and allow us to do what we do best, that is, Collect Money that is rightfully owed to you. Please call us now and your cash flow will improve immediately.

We work for a variety of different industries and companies. Our clients range from Organizations in the Professional Services

Features of Debt Collection:

24 x 7 Service
Collection Calls
Payment Tracking
Voice Mail Systems
Office Location/Hours
Schedule Appointments
Request Credit Information
Payment By Phone
Disputed Payment Record
Payment Information
Current Status Information

Why India?

India is poised to become one of the largest offshore remote processing centers in the world. As geography becomes unimportant due to advances in telecommunications, the global trend among companies is towards outsourcing non-core areas of business. Thus, India is now emerging as a preferred destination for outsourcing of IT-enabled services, which include call centers, medical transcription and back-office operations. According to a recent report from IDG, over the next eight years India could corner about 12 percent of the projected $142 billion global market for IT-enabled services.
India enjoys several geographical advantages as a remote processing center:
Language: India has the second-largest English-speaking population in the world. English is the principal language for the transaction of business in the country.

Work Force: The country possesses a huge pool of computer literate, graduate and technical manpower.

Reliability and Security: The work force is highly reliable and can deliver world-class quality and ensure rapid delivery of service. Indian companies are also increasingly adapting to international quality and security standards.

Telecom Infrastructure: Realizing the importance that IT-enabled services can play as a growth engine for the Indian economy, India has been making significant improvements in the quality of its telecommunications infrastructure.

Legislative Framework: The Government of India is very supportive of the IT-enabled services industry and offers special policies and tax exemptions to fuel the growth of this industry in the country. The removal of trade barriers has been the added catalyst in the growth of offshore outsourcing services in the country.
Cost-effectiveness: Outsourcing to India means substantial cost and time saving compared to most of the rest of the world. Indian companies can provide call center services to clients based in the U.S. or the U.K. at significantly lower costs as compared to the U.S., U.K. or Australia.

Time Zone: A virtual 12-hour time zone difference with the USA and other markets for call center services is in India's favor.

Customer Satisfaction

Outbound call centers facilitate clients in optimizing every customer interaction, from revenue generation through to reduced cost per contact, while maintaining or exceeding current quality levels.

The Achievement

Measuring and analyzing customer satisfaction has become an essential component in providing excellent customer service. With the growing popularity of customer relationship management, many companies are now placing more emphasis on customer satisfaction and their customer relationships

The call center focuses on total customer satisfaction right from the point of contact through to call resolution. The professionals are fully trained to achieve organization's continued growth and success. Highly customized databases are developed and utilized to meet the specific needs of customers, ensuring the highest quality of customer service. Call monitoring and call recording are provided on a bi-weekly basis for quality assurance purposes. The customer service offerings create a virtual customer service center to manage customer concerns and queries through multiple channels including voice, e-mail and chat on a 24/7 basis.

Debt Collection

Important Links

Customer Support