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Have a question? Below are some of the questions that we are asked most often:
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How much do you charge?
Experience has taught us that there are many factors which may influence the price,
depending upon the complexity of your program. We can give "ballpark price" base
upon our initial discussions and provide a quote based on that information. As your
program development moves forward, that amount is adjusted to an agreed upon price.
How long does it take to launch my program?
Our average implementation takes under a week. For basic service requirements, we
can implement our services rapidly in hours and days. For complex service requirements,
we can provide you with a time estimate after a quick assessment.
How will Ainstien Technologies service impact my site?
Our services are customized to integrate with your companies website. By placing
a button. The rest of the infrastructure is provided by Ainstien Technologies.
Are you CRM capable? Are you e-commerce capable?
All workstations are fully integrated and Web-enabled
Can Ainstien Technologies handle ordering and fulfillment for my web site?
Yes. Ainstien Technologies has a strategic partnership that provides technical support
to customer management services.
What are your hours of operation?
Services are operational 24/7 365 days a year.
How do you train your staff?
Ainstien Technologies representatives possess excellent written, verbal, Internet,
PC, and online service skills. They are carefully screened and complete rigorous
training before handling customer interactions. Training covers Internet, PC, and
customer service skills and company-specific protocol and services.
How am I billed?
You will be billed on a Weekly cycle.
How do I know if the operators are properly answering my questions?
We train all of our operators to answer questions based upon the knowledge base
and/or script that you provide. also we can provide a recording on request of our
client.
If I need to make changes to my account, what do I do?
You can make changes to your call handling instructions at any time. You can do
this in any one of three ways: Call our customer service office at+91-796-524-8999
,email us at support@ainstien.com
Can you explain your answered minute charges?
Answered minutes include only the actual time an operator spends on the line with
one of your callers
I have found a cheaper service. Will you match their rates?
Ainstien Technologies offers top quality service. We work hard to keep our rates
as low as possible. Our goal is to provide quality customer service and an ROI for
you.
What do I do if I have a service problem?
You can call our customer service office 24 hours a day and ask to speak with a
supervisor.
We have more than one person who will receive messages. Can we have different
delivery instructions for different people?
Yes, we can set each individual up with unique instructions for their messages
Do you have Internet enabled work stations for the operators? Can you handle
our incoming e-mail messages?
Yes, our representatives can access the Internet from any work station. We can handle
any of your e-commerce, e-mail or other related service requirements.
Can you transfer calls directly to me or my office under certain circumstances?
Yes.
Let us know how we can help:
Call Us At: (India): + 91 + 796-524-8999
(USA): 718-971-5876
Email:
info@ainstien.com
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